PRIVACY

Introduction

Lifeline vzw ("we," "our," or "us") respects your privacy and is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian privacy laws. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, (https://www.lifelinebelgium.be) ("Website").  

By accessing or using our Website, you confirm that you have read and understood this Privacy Policy.  

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Who We Are

Lifeline vzw is a registered non-profit organization in Belgium with headquarters at:  

Lifeline vzw‍

Lambermontstraat 12  

2000 Antwerp

Belgium  

Email: info@lifelinebelgium.be

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As the data controller, we are responsible for the processing of your personal data.

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What Personal Data We Collect

We may collect and process the following personal data when you interact with us:  

• Contact Information: Name, email address, phone number, and any information you provide via contact forms or email.  
• Donations: Name, contact details, payment information (processed securely via third-party payment processors).  
• Volunteering Information: Details provided when applying to volunteer with us, such as your skills and experience.  
• Website Usage Data: Data such as your IP address, browser type, operating system, and pages visited, collected via cookies or analytics tools (see Section 7).

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How We Use Your Personal Data

We only process your personal data when we have a legal basis to do so under GDPR. This includes:  

• ‍Performance of a Contract: To process donations, respond to inquiries, or manage volunteer applications.  ‍
• Consent: To send newsletters, updates, and event invitations (you can withdraw consent at any time).  ‍
• Legal Obligations: To comply with Belgian tax, accounting, and legal requirements.  ‍
• Legitimate Interests: To improve our Website and services, or to communicate with you regarding our activities.

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How We Share Your Data

We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your data with:  

• ‍Service Providers: Third-party vendors who help us with payment processing, IT services, or website hosting.  ‍
• Legal Authorities: If required by law or to protect our legal rights.  

All service providers are bound by GDPR-compliant data processing agreements to ensure the security and confidentiality of your data.  

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Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. For example:  

• Donation records will be kept for 7 years, as required by Belgian tax law.  
• Personal data related to inquiries or volunteering will be deleted after 3 years of inactivity.  

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Cookies & Analytics

Our Website uses cookies to improve user experience and track website performance.  

• ‍Necessary Cookies: Required for the functioning of the Website.‍
• Analytics Cookies: Used to collect anonymous statistics about Website usage (e.g., via Google Analytics).  

You can manage or disable cookies via your browser settings.

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Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

• ‍Access: Request a copy of your personal data.  ‍
• Rectification: Correct inaccurate or incomplete data.  ‍
• Erasure ("Right to Be Forgotten"): Request deletion of your data where legally applicable.  ‍
• Restriction: Request a temporary halt to processing in certain cases.  ‍
• Portability: Receive your data in a structured, commonly used format.  ‍
• Objection: Object to processing based on legitimate interests, including profiling.  ‍
• Withdraw Consent: Withdraw consent at any time for specific processing activities.  

To exercise any of these rights, contact us at info@lifelinebelgium.be. We may ask for proof of identity before processing your request.  

If you believe your data has been misused, you have the right to file a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit):  

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Gegevensbeschermingsautoriteit

Rue de la Presse 35  

1000 Brussels  

Belgium  

https://www.gegevensbeschermingsautoriteit.be

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Security Measures

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. For example:  

• Encrypted payment processing.  
• Secure hosting and data encryption.  
• Access controls for internal systems.  

However, no system can guarantee complete security. We encourage you to use strong passwords and protect your devices.

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Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies when visiting these websites.  

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Changes To This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other circumstances. Updates will be posted on this page, and significant changes will be communicated to you directly if applicable.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:  

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Lifeline vzw

Lambermontstraat 12  

2000 Antwerp  

Belgium  

Email: info@lifelinebelgium.be

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By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.